Frequently Asked Questions
Answers to all your questions about zb99
From opening an account to withdrawing money via bKash — find answers to every question you have about zb99, all in one place.
zb99 is a trusted and secure online betting and casino platform for players in Bangladesh. Whether you're a new player or an experienced one — detailed and straightforward answers to your questions about account registration, deposits and withdrawals, bonuses, game play, and safe gaming are provided below. If you can't find an answer to your question, contact our 24/7 live chat support.
Account and Registration
Opening and managing your account
Common questions about the registration process, login, and account management.
To open an account at zb99, you need an active mobile number and a valid email address. Enter your name, date of birth, and password in the registration form. Please note that you must be at least 21 years old to create an account at zb99. Each person may only create one account.
If you're having trouble logging in, first make sure you're using the correct mobile number and password. If you've forgotten your password, use the "Forgot Password" option. If the problem continues, contact zb99's 24/7 live chat support — our team can resolve it quickly. Clearing your cache or trying a different browser often helps as well.
After logging in, go to Account Settings and select "Change Password". Enter your old password, then enter your new password twice. For security, use a strong password that combines uppercase and lowercase letters, numbers, and special characters. Do not share your password with anyone.
No, only one account per person is allowed at zb99. Creating multiple accounts using the same device, mobile number, or bank account is against our policy. If this occurs, both accounts may be suspended and bonuses may be cancelled.
Account verification ensures the security of your account and prevents unauthorized use. zb99 follows SSL encryption and fair play policies. Once verification is complete, you can use deposits, withdrawals, and bonuses without interruption.
Deposits and Withdrawals
Rules for depositing and withdrawing money
Details on bKash, Nagad, Rocket, Upay, and bank transfers.
Deposits from bKash to zb99 are usually instant or credited within a few minutes. If your balance hasn't updated after depositing, contact live chat support and provide your transaction ID. The minimum deposit amount is ৳500.
To deposit with Nagad, log in to your zb99 account, go to the deposit option, and select Nagad. Send money to the number shown. Enter your zb99 user ID as the reference. The minimum deposit is ৳500. Funds will be credited quickly when the correct number and ID are provided.
Withdrawals from zb99 are usually completed within 5 to 30 minutes. The minimum withdrawal amount is ৳800. When withdrawing, make sure the mobile banking number registered to your account matches, as payments to third-party accounts are not possible.
Yes, zb99 supports deposits and withdrawals via bank transfer. Several banks are accepted, including Dutch-Bangla, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Processing times for bank transfers may be slightly longer than mobile banking. Contact the support team for more details.
zb99 generally does not charge any additional fees on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, Upay) may apply their own send money charges. For bank transfers, the bank's own fees may apply. Contact our support for the latest fee information.
Yes, zb99 supports both Rocket and Upay. To use these methods, go to the deposit page and select your preferred payment option. The minimum deposit of ৳500 and minimum withdrawal of ৳800 apply equally to all methods.
Games and How to Play
Cricket, slots, and live casino
Questions about game play, BPL betting, mobile gaming, and fair play.
To bet on BPL matches, log in to your zb99 account, go to the cricket section, and choose your preferred event from the list of active BPL matches. You can place bets on various markets before the match starts or during live play, such as match winner, top batsman, and total runs. Set your own budget and play responsibly.
To play slot games, log in to zb99 and go to the Slots section. There you'll find games from various providers including PG Soft, Pragmatic Play, and JILI. Click on the game you want, set your bet amount, and start spinning. Most games run smoothly on mobile browsers as well.
Yes, zb99's live casino is fully mobile-friendly. Live Roulette, Live Blackjack, Baccarat, and Live Dream Catcher from providers like Evolution Gaming and Ezugi can be played on a smartphone or tablet browser without any app. With a good internet connection, the experience will be smooth and uninterrupted.
RTP, or Return to Player, is the theoretical percentage a game returns to players over the long term. A higher RTP means a greater chance of getting more back over time. Every game at zb99 is powered by reputable software providers, and a Random Number Generator (RNG) ensures every result is completely unbiased. This is part of the fair play policy.
Yes, live betting is available at zb99 for major cricket events including the T20 World Cup and ICC tournaments. During a match, you can place bets on various markets over by over, wickets fallen, or run rate. Full coverage is also available for Bangladesh Tigers matches.
Bonuses and Promotions
Welcome bonus and VIP benefits
Questions about claiming bonuses, wagering conditions, and VIP cashback.
When you open a new account at zb99 and make your first deposit, you will receive a 150% welcome bonus — up to ৳15,000. For example, if you deposit ৳2,000, you will receive an additional ৳3,000 bonus, giving you ৳5,000 to start playing with. The bonus is added automatically — no separate code is needed.
The wagering requirement for the zb99 welcome bonus is 15x. This means if you receive a ৳3,000 bonus, you must place a total of ৳45,000 (৳3,000 × 15) in bets before you can withdraw. This requirement can be met by placing bets on casino games and slots. Your wagering progress can be seen in the bonus section of your account.
The zb99 VIP program has three tiers: Bronze, Silver, and Gold. By playing regularly, you can gradually advance to higher tiers. Bronze members receive up to 0.3% weekly cashback, Silver members receive up to 0.7%, and Gold members receive up to 1.0% weekly cashback. Higher tiers also come with special promotions and priority support.
Yes, in addition to the welcome bonus, zb99 runs various promotions for regular players. Apart from tier-based weekly cashback, additional bonus offers may be available during special events such as Bangla New Year or Eid. Check the promotions page regularly for updates.
No, bonuses cannot be withdrawn directly. Winnings earned from a bonus can only be withdrawn after the wagering requirement (15x) has been met. However, the money you deposited yourself can be withdrawn at any time — this condition applies only to the bonus portion.
Security and Responsible Gaming
Safe play and support
Age requirements, ways to protect yourself, and how to get assistance.
You must be at least 21 years old to create an account and play at zb99. Participation by minors is strictly prohibited. We firmly follow a responsible gaming policy and no exceptions are made for age verification. Parents are advised to control device access for children.
Yes, zb99 uses SSL encryption technology to keep your personal and financial information secure. Your payment information is never shared with third parties. Use a secure browser and avoid clicking on unfamiliar links.
If you feel that gaming is having a negative impact on your life, contact the zb99 support team to request self-exclusion. Via our 24/7 live chat or by emailing [email protected], your account can be temporarily or permanently restricted. We place the highest importance on responsible play.
To support responsible gaming, zb99 can help you set daily, weekly, or monthly deposit limits. Contact the support team to do this. Play within your financial means for entertainment — we always encourage responsible gaming.
The zb99 support team is active in Bengali 24 hours a day, 7 days a week. Click the live chat icon at the bottom right of any page on the site for instant help. To contact us by email, write to [email protected]. We are ready to help with any technical, financial, or account-related issues.
Still have questions? Contact support
Our Bengali-language support team is by your side day and night. Get help instantly via live chat.
Get direct support
Live Chat
Get instant responses in Bengali 24/7. Talk directly with our team for any account, payment, or other issues.
Click the live chat icon on the site
Email Support
For detailed questions or if you need to attach documents, send us an email. We will respond as quickly as possible.