zb99 Terms and Conditions

General Definitions and Applicability

In these terms, "Platform" refers to the zb99 website, mobile site, and all related services. "User" or "you" means any person who has registered on or is using this platform. "We" or "zb99" refers to the organisation that operates this platform.

These terms are specifically designed for users in Bangladesh. By accessing or using the platform, you acknowledge that you have read, understood, and fully agreed to these terms.

• These terms take effect from the moment a user registers.
• We reserve the right to change these terms at any time; users will be notified before any changes take effect.
• Continued use of the platform after updated terms take effect will be treated as acceptance of the new terms.

Account Registration and Eligibility

2.1 Age Requirement

To open an account and use any service on the zb99 platform, a user must be 21 years of age or older. Registration by minors is strictly prohibited. If age verification is required, zb99 may request a national ID or birth certificate at any time.

2.2 Single Account Policy

Each user may hold only one account. If multiple accounts belonging to the same person are identified — through the same name, address, phone number, or payment method — all accounts may be suspended and any funds held may be forfeited.

2.3 Providing Accurate Information

You must provide accurate, complete, and up-to-date information at the time of registration. Providing false or misleading information may result in account suspension.

• The name given at registration and the name on the payment method must match.
• Any changes to personal information must be updated immediately.
• Keeping your account password confidential is your own responsibility.

2.4 Account Security

Keeping your account secure is your responsibility. Do not share your login details with anyone else. If you suspect unauthorised access, notify our support team immediately.

Financial Transactions and Payment Policy

3.1 Deposits

The minimum deposit amount on the zb99 platform is ৳500 (five hundred taka). This applies equally to all payment methods. Accepted payment methods are: bKash, Nagad, Rocket, Upay, and bank transfer. After a successful deposit, funds are usually credited to your account within a few minutes.

3.2 Withdrawals

The minimum withdrawal amount is ৳800 (eight hundred taka). Withdrawal requests are generally processed within 5 to 30 minutes. Your account must be fully verified for a withdrawal to be completed successfully.

• Withdrawals will be sent via the same method used for your deposit.
• Wagering requirements must be met before withdrawing winnings from bonuses.
• Suspicious transactions may require additional verification.
• zb99 reserves the right to delay or suspend the withdrawal process when necessary.

3.3 KYC Verification

To ensure secure transactions, zb99 may carry out a Know Your Customer (KYC) verification process at any time. This process may require a national ID, passport, or relevant documents. Withdrawals may be delayed until KYC is completed.

Bonus and Promotion Terms

4.1 Welcome Bonus

New registrants at zb99 can receive up to 150% bonus on their first deposit, up to a maximum of ৳15,000. A 15x wagering requirement applies to this bonus, meaning you must place bets totalling 15 times the combined amount of the deposit and bonus before the bonus can be withdrawn.

4.2 Bonus Usage Conditions

• Once a bonus is activated, the wagering requirements must be met within a specified period.
• One account cannot claim the same bonus offer more than once.
• Bonus funds cannot be withdrawn directly — they will be cancelled if conditions are not met.
• Separate wagering requirements may also apply to winnings from free spins or other bonuses.
• If bonus abuse is suspected, zb99 reserves the right to cancel the bonus.

4.3 Promotional Changes

zb99 reserves the right to change, suspend, or cancel any promotion at any time. For information on current promotions, please refer to the terms published on the relevant promotion page.

Betting and Gaming Rules

5.1 General Betting Policy

All bets and gaming outcomes on the zb99 platform are considered final. If an incorrect result is displayed due to a technical error, the correct result will be reinstated and the account adjusted accordingly.

5.2 Suspended or Cancelled Events

If a cricket, football, or other sporting event is suspended or cancelled, our betting policy will apply to the relevant bets. Generally, if a match does not resume within the specified time, the bet will be cancelled and the original stake returned.

5.3 Account Balance and Bet Limits

• Bets will not be accepted if there is insufficient balance in the account.
• zb99 reserves the right to set a maximum bet limit for any user.
• There may also be limits on the maximum amount that can be won.

5.4 Responsible Gaming

zb99 believes in responsible gaming. Users can contact our support team to set deposit limits, session time limits, or request a temporary account break. For more information, please visit our Responsible Gaming page.

VIP Membership and Rewards Programme

The zb99 VIP programme has three tiers: Bronze, Silver, and Gold. Weekly cashback benefits are offered at each tier:

• Bronze: up to 0.3% cashback per week
• Silver: up to 0.7% cashback per week
• Gold: up to 1.0% cashback per week

There is an opportunity to move up to a higher tier based on gaming activity and engagement on the platform. zb99 reserves the right to change VIP benefits.

Prohibited Activities and Account Suspension

7.1 Prohibited Activities

The following activities are strictly prohibited:

• Abusing bonuses or promotions through fraudulent means.
• Creating multiple accounts or using another person's account.
• Participating in money laundering or illegal financial activities.
• Using automated software, bots, or any other technology to gain an advantage on the platform.
• Placing bets with predetermined outcomes in coordination with other users (match fixing).
• Attempting unauthorised access to the platform's security or technical systems.

7.2 Consequences of Account Suspension

If a user is found to be involved in the prohibited activities listed above or is in breach of these terms, zb99 reserves the right to suspend the account without notice. In such cases, any bonus balance in the account may be forfeited and legal action may be taken where applicable.

Privacy and Data Protection

Protecting your personal information is a priority for zb99. We keep your data secure using SSL encryption technology. For details on how your information is collected, stored, and used, please visit our Privacy Policy page.

• Your personal information is not sold to any third party.
• Information may be provided to authorities if required to meet legal obligations.
• You have the right to request that your information be corrected or deleted.

Limitation of Liability

zb99 makes every effort to ensure uninterrupted service. However, our liability is limited in the following circumstances:

• If service is disrupted due to technical errors, server failures, or internet connectivity issues.
• If there is a disruption to the systems of third-party payment providers (bKash, Nagad, Rocket, Upay, etc.).
• If loss occurs due to a problem with the user's own device or connection.
• In cases of force majeure (unforeseen natural disasters or government directives).

Under no circumstances will zb99 be held liable for direct or indirect losses arising from gaming activity. Gaming is done voluntarily and at your own risk — users must be mindful of this.

Intellectual Property Rights

All content on the zb99 platform — logos, graphics, text, software, designs, and other materials — is the intellectual property of zb99. Reproducing, distributing, or commercially using any part of these materials without our prior permission is strictly prohibited.

Game software and content are the intellectual property of the respective game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, etc.) and are subject to their respective licence agreements.

Complaints and Dispute Resolution

11.1 Submitting a Complaint

If you have a complaint or issue, please contact our support team first. We offer 24/7 live chat support in Bengali. You can also reach us by email: [email protected]

11.2 Dispute Resolution Process

After receiving a complaint, we will investigate and respond within a reasonable time. zb99's decision will be considered final and binding in resolving all disputes, though the principles of fairness and transparency will always be upheld.

• Each complaint will be tracked with a unique reference number.
• The relevant account may be temporarily restricted while an investigation is ongoing.
• Submitting supporting information or screenshots will help speed up the investigation process.

Changes to Terms and Contact

zb99 reserves the right to revise, change, or update these terms at any time. For any significant changes, users will be notified via their registered email or through a notice on the platform. If you do not agree with the updated terms, you may request to close your account.

For any questions about these terms, please contact us:

• Email: [email protected]
• Live Chat: Bengali support available 24 hours a day, 7 days a week

To learn more about us, visit our About Us page. Our FAQ page may also be helpful for further questions.