zb99's Privacy Policy

This privacy policy applies to all services provided through zb99, including sports betting, online casino games, live casino, slots, and other entertainment activities. This policy takes effect when you register an account on zb99, browse our platform, or use any of our services.

zb99's services are for adults aged 21 and over only. We do not knowingly collect personal information from minors. If a minor is found to have created an account, that account will be closed immediately and the associated information will be deleted.

The zb99 platform collects various types of information in order to provide you with the best possible experience. Below is a detailed list of the types of information we collect:

2.1 Identity Information

• Full name and date of birth
• Email address
• Current and permanent address
• National ID (NID) or passport number (for identity verification)
• Bank account or mobile financial service (bKash, Nagad, Rocket, Upay) details

2.2 Technical Information

• IP address and device identifiers
• Browser type and version
• Operating system
• Login time, session duration, and usage patterns
• Information collected through cookies and tracking technologies

2.3 Financial Transaction Information

• Deposit and withdrawal history
• Betting and gaming activity records
• Bonus and promotion usage information

zb99 collects information through the following methods:

• Directly provided information: You provide information yourself when you register an account, update your profile, deposit or withdraw funds, or contact us.
• Automatic collection: When you use our platform, certain information is automatically collected through cookies, log files, and similar technologies.
• Information from third parties: Necessary information may be obtained from identity verification services, payment processors, and fraud prevention agencies.

zb99 uses the collected information for the following legitimate purposes:

4.1 Service Delivery and Operations

• Creating and managing accounts
• Processing deposits and withdrawals
• Activating bonuses and promotions
• Providing customer support
• Customizing the experience based on user preferences

4.2 Security and Compliance

• Identity verification and age confirmation (to confirm 21+)
• Fraud detection and prevention
• Compliance with anti-money laundering (AML) policies
• Enforcing responsible gaming rules
• Ensuring platform security

4.3 Improvement and Analysis

• Improving service quality and performance
• Introducing new features and games
• Resolving technical issues on the platform
• Analyzing user behavior to improve the experience

zb99 does not sell your personal information to third parties. However, information may be shared in the specific circumstances below:

5.1 Service Partners

Necessary information is shared with bKash, Nagad, Rocket, Upay, and bank transfer services for payment processing. These partners are required to comply with strict privacy regulations.

5.2 Legal Obligations

Relevant information may be disclosed in response to court orders, lawful requests from law enforcement agencies, or any applicable legal obligations.

5.3 Fraud Prevention

Information may be shared with investigative agencies as needed to prevent fraud, money laundering, or other illegal activities.

zb99 adopts industry-standard technical and organizational measures to keep your personal information secure. The key pillars of our security framework are outlined below:

We acknowledge, however, that no data transmission over the internet or electronic storage system is completely secure. We make every effort to protect your information, but we cannot guarantee absolute security.

zb99 retains your personal information only for as long as it is needed or legally required to be retained. In general, our data retention policy is as follows:

• Active accounts: All relevant information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, certain information may be retained for a specified period for legal compliance and fraud prevention purposes.
• Financial records: Financial transaction information is retained for the period required under applicable financial regulations.
• Technical logs: Server logs and technical data are generally retained for a short period.

Once the retention period has ended or the purpose has been fulfilled, information is securely deleted or anonymized.

As a zb99 user, you have the following rights over your own personal information:

8.1 Right to Access

You have the right to know what information we hold about you. You can contact our support team at any time to request details of your information.

8.2 Right to Correction

If any information we hold about you is incorrect or incomplete, you can request that we correct it. Information can be updated through account settings or via support.

8.3 Right to Deletion

In some cases, you may request that your information be deleted. However, we may be required to retain certain information to comply with legal obligations or protect legitimate interests.

8.4 Right to Object to Processing

You may withdraw your consent for marketing communications at any time and request that promotional emails be stopped.

Cookies are small text files stored on your device that help websites remember your preferences and activity. zb99 uses the following types of cookies:

• Essential cookies: Essential for managing login sessions and security. Without these, the platform will not function properly.
• Functionality cookies: Used to remember your language preferences, display settings, and other personalization choices.
• Analytics cookies: Collect statistical information to understand platform usage patterns and improve the service.

You can disable non-essential cookies by changing your browser settings. Cookie settings vary across different browsers; see your browser's help section for more details.

zb99 is an international platform. Your information may be stored or processed in countries where different data protection laws apply compared to Bangladesh. Wherever information is transferred, we ensure that:

• The recipient country or organization upholds adequate data protection standards.
• An appropriate legal basis exists for the international data transfer.
• Contractual safeguards are in place for the data transfer.
• SSL encryption remains active during data transfers.

zb99 may update this privacy policy from time to time. The policy may be revised due to service improvements, new legal requirements, or technological changes.

If any significant changes are made to the policy, we will notify you by email or through a notice on the platform. The "Last Updated" date at the top of the page will change each time a revision is made.

Continued use of the platform after changes have been made will be considered acceptance of the updated policy. We therefore recommend checking this page regularly to stay informed about the latest policy.

If you have any questions, concerns, or complaints about this privacy policy, contact us using the methods below:

We take all privacy-related requests and complaints seriously and are committed to responding within a reasonable time. We are always here to protect your information.