For 21+ only • Safe Gaming

zb99 Responsible Gaming — Your Safety Is Our Priority

zb99 believes that entertainment is best enjoyed when it is controlled and mindful. Our responsible gaming tools and guidelines are here to keep you safe at all times.

Safe Gaming

Why Is Responsible Gaming Important?

Online betting and casino games are a popular form of entertainment. But like any entertainment, they should be enjoyed with awareness. zb99 always places the wellbeing and peace of mind of every player above all else.

Responsible gaming means staying aware of your budget, time, and emotions. If you notice that gaming is having a negative effect on your daily life, use zb99's self-exclusion, deposit limit, and time-out tools to keep yourself safe.

We believe that creating a happy and healthy gaming environment is not only the player's responsibility — it is ours too. That is why we provide the highest level of technical and human support to keep you safe at all times.

Core Principles

  • Gaming is for entertainment, not a source of income
  • Always bet within your means
  • Do not chase losses by placing bet after bet
  • Only players aged 21+ may open an account
  • Do not play under the influence of drugs or alcohol
  • Take a break whenever you need one

Our Protection Tools

Deposit Limit

Set the maximum amount you can deposit per day, per week, or per month. Once a limit is set it takes effect immediately, and a 24-hour waiting period applies to any increase.

Budget Control

Self-Exclusion

If you feel gaming is getting out of control, you can temporarily close your account for a set period. Options range from 30 days up to permanent self-exclusion.

Account Protection

Time-Out Feature

Choose a time-out for a short-term break — from 24 hours up to 30 days. During this period, no bets or deposits can be placed on your account.

Short-Term Break

21+ Age Verification

You must be 21 or older to open an account and play any game at zb99. Your identity is verified at registration using your national ID or other valid document.

Age Restriction

Session Reminder

When you play for an extended period, our system automatically sends you a reminder. You can set your own reminder interval so you always stay aware of the time.

Time Management

24/7 Support

Our Bengali-speaking support team is always ready to help with any responsible gaming question or concern. Get immediate assistance through live chat.

Round-the-Clock Support

Signs of Problem Gambling

If you notice any of the following signs in yourself, seek help right away.

  • Placing more bets to try to recover lost money
  • Hiding your gambling from family and friends
  • Wanting to stop gambling but being unable to
  • Neglecting daily responsibilities and relationships
  • Betting money needed for essential expenses
  • Taking out loans or borrowing money to gamble
  • Feeling anxiety, stress, or depression related to gambling

Ways to Keep Yourself Safe

  1. Set a fixed budget before you play and do not go beyond that limit. The deposit limit feature will help you with this.
  2. Set a time limit. Keep the session reminder on and avoid playing for long stretches without a break.
  3. Maintain a healthy attitude toward gaming — take wins and losses in stride. Do not lose heart after a loss, and do not let a win push you past your limits.
  4. Share your gaming experience with family and friends. Being open helps maintain good mental health.
  5. If you feel you are losing control, use the self-exclusion or time-out feature right away and contact our live chat support.

Limits and Protection Feature Overview

Feature Description Effective Time Status
Daily Deposit Limit Set the maximum deposit amount per day Immediate Active
Weekly Deposit Limit Set the total amount you can deposit within seven days Immediate Active
Monthly Deposit Limit Set the total deposit limit for one month Immediate Active
Time-Out Put your account on a break from 24 hours up to 30 days Immediate Active
Self-Exclusion (Short-Term) Close your account for 30 days up to 6 months Immediate Active
Self-Exclusion (Permanent) Contact support to permanently close your account Processing Active
Session Reminder Notifies you of time spent playing after a set interval Immediate Active
Age Verification 21+ identity document verification is mandatory at registration Automatic Active

When You Need Help

If you or someone close to you feels that gambling is becoming a serious problem, take the following steps.

Immediate Steps

  • Contact zb99 live chat immediately and ask to activate self-exclusion.
  • Change your account password and let a trusted family member know.
  • Seek help from a mental health professional or counselor.
  • If you are facing financial difficulty, have an open conversation with family and friends.

zb99 does not under any circumstances encourage players who are unwell or struggling with addiction to continue playing. Our support team is always ready to help you in Bengali.

Get in Touch with Us

Live Chat Support

Get assistance in Bengali 24 hours a day, 7 days a week. You can request to activate responsible gaming tools directly through live chat.

[email protected]
24/7 Bangladesh Standard Time (UTC+6)

Your Privacy Is Protected

All responsible gaming communications are completely confidential. Our support team assists you through SSL-encrypted channels.

Parental Protection and Child Safety

zb99 strictly prohibits anyone under the age of 21 from using this platform. If there are minors in your household, please follow the steps below.

Password Protection

Never share your zb99 account password with other members of your household. Use a strong and unique password.

Device Lock

Always log out after use. Install parental control software on devices that children have access to.

Responsible Gaming FAQ

Go to the "Responsible Gaming" section in your account settings and select the deposit limit option. Set a daily, weekly, or monthly limit. Once a limit is set, it takes effect immediately. To increase a limit, a 24-hour waiting period applies, but reducing a limit takes effect right away.

After a short-term self-exclusion (30 days to 6 months) ends, your account is automatically reactivated. However, a permanent self-exclusion cannot be reversed and the account cannot be recovered. During any exclusion period, no bets, deposits, or bonuses are allowed.

A time-out is a short-term break lasting from 24 hours to 30 days, which ends automatically after the set period. Self-exclusion is a longer-term decision — it can range from 30 days to permanent. If you feel your gambling problem is serious, self-exclusion is the recommended choice.

No. You must be 21 or older to open an account and play any game at zb99. Your national ID or other valid document is verified at registration. Any account found to belong to a minor is closed immediately.

Yes, the zb99 support team provides full assistance in Bengali. You can reach us via live chat 24 hours a day, 7 days a week. You can also write to us in Bengali by email at [email protected].

You can apply to withdraw any remaining balance in your account during self-exclusion. The support team will assist you in completing the process. The minimum withdrawal amount is ৳800 and it is generally processed within 5-30 minutes.

Enjoy Safely
the Best Games at zb99

Play responsibly and enjoy the best entertainment experience. We are here for you whenever you need us.

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